Tag: IHG

  • REVIEW: Crowne Plaza Bangkok Lumpini Park, Deluxe Room

    REVIEW: Crowne Plaza Bangkok Lumpini Park, Deluxe Room

    Being incredibly familiar with Bangkok and having stayed at over a dozen properties, I was looking to try out yet another one so I stumbled across Crown Plaza Bangkok Lumpini Park, located in the Silom area.

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    Crowne Plaza Bangkok Lumpini Park, access from King Rama IV Road

    Crown Plaza Lumpini is located along the main street of King Rama IV Road, just around the corner from the more popular Silom Road and diagonally across Lumpini Park. Situated less than 100m away from the Silom MRT station and a little further away from the Sala Daeng BTS station, I actually kind of like where the hotel is – near enough to major transport options and yet away from the crazy streets that Silom can be in the evenings.

    The hotel is co-located with the Ramaland Building, with the office space taking up the lower floors. The hotel technically begins on the 25th floor, and that’s where the lobby and the breakfast restaurant is. Rooms take up floors 26 to 33, with the club rooms on the upper floors.

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    Check-in lobby decked out in wood fittings and elegant decor

    The room

    For basic rooms, there are essentially only two room types: Superior and Deluxe, for both Club and non-Club rooms. Junior suites and executive suites are also available, all of which comes with Club access.

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    Deluxe Room

    I had originally booked myself into the entry-level room type, the superior room. At check-in, I was pleasantly upgraded to the deluxe room, which was significantly larger at 46 square metres.

    Guest rooms are all on levels 24 through level 33, of which levels 31 & 32 are reserved for club rooms, with the club lounge on level 33. I didn’t book myself into the club room this time, so I didn’t have the chance to check that out.

    The building itself is triangular in shape, that also means that the rooms laid out across the three edges of the building with the middle of the floor hollowed out to form a large open void right above the restaurant on the 25th floor.

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    Deluxe Room

    The deluxe room is a rather longish room, with a deep walkway from the door into the room. At 46 square metres, you are in no lack of space, and this was clear from the moment you step into the room.

    The only notable difference in the layout from other standard business hotels is that the bathroom entrance faces the bed, but had a divider between the two in the form of a wardrobe. This creates a little walk-in wardrobe area right outside the bathroom, which was rather pleasing. What I’d like? Another door that I could close the wardrobe from the room, so that I could step out of the bathroom and get dressed in privacy if I had a person to share the room with.

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    Deluxe Room bathroom

    During my stay, I noticed a good number of Japanese guests in the hotel. Upon closer inspection, I saw that most signs and notices, including the information booklet and the in-room dining menu, were not only in English and Chinese but also Japanese, hinting that this property may be popular with Japanese guests. There was also an option for a Japanese breakfast.

    The bathroom featured a separate bathtub and shower stall, along with double vanities. The toilet has a Japanese style bidet as well.

    The facilities

    Like many other five-star hotels in Bangkok, the hotel has its own health club, complete with a spa, a swimming pool and a gym. Due to the size of the hotel, the facilities are pretty tiny.

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    Crowne Plaza Bangkok Swimming Pool

    The swimming pool is an outdoor lap pool, probably about 20 metres in length. There is also an outdoor whirlpool at the end of the swimming pool, for those who may prefer a soak amid some hydrotherapy. For those who prefer sitting in a hot room, there is a sauna in each of the changing rooms, but note that there’s no steam rooms available in the property.

    The fitness centre is small but packs a punch, with several cardio machines as well as a full rack of dumbbells, along with some cable machines.

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    Fitness centre

    There are massages and other spa treatments offered by the health club, which can be taken at the treatment rooms. Do not expect a full spa sensory experience, given that these rooms are not within the confines of a typical hotel spa, but rather some random small rooms that spills out to the hotel corridor. Anyway, why would you be taking a massage in a hotel in Bangkok, given the plethora of good options in town?

    The hotel also have meeting and conference facilities, located on levels 21 & 22, making it a possible location for business functions or events.

    The main on-property restaurant is the Panorama Restaurant and Bar located on level 25, which is also the venue for the daily breakfast. Outside of breakfast hours, the restaurant offers all-day dining offering up an international cuisine spanning Thai, Asian and Western fare. What’s noteworthy is the open kitchen display where you can see your food being prepared in front of you.

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    Panorama restaurant at the lobby

    On the 22nd floor, there’s also Xin Tian Di, a Cantonese restaurant better known for its dim sum. It offers a daily dim sum buffet at THB750++ on weekdays and THB900++ on weekends, with over 20 dim sum selections as well as some hot dishes and desserts that you can indulge in.

    There is also a club floor along with an executive lounge, which I didn’t get the chance to check out on this stay.

    In summary

    While not in the heart of town closer to the big malls, the hotel is incredibly well located given the spitting distance to both BTS and MRT stations, making travelling around the city a breeze especially during peak hours.

    The hotel has a pretty solid gourmet offering, although none of it particularly stood out in a city well known for its culinary scene.

    Regretfully, it’s one of the few hotels I’ve seen in Bangkok that’s not entirely self-contained, but stayed as part of a mixed development building. This also means that the hotel could only offer a limited range of facilities, and I personally would have preferred if it had larger recreational facilities such as a bigger sized pool, and a larger gym.

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    City view from the room

    The hotel is also looking tired. With its dim lighting across the common areas and within the room, the signs of age were still showing on the walls and in the bathroom fittings. Having said that, the hotel is still good in its own right, and definitely worth a visit if you ever need a convenient place to stay at with a wonderful view of the city from every room.

  • IHG launches Double Points Plus More promotion

    IHG launches Double Points Plus More promotion

    IHG Rewards Club have launched the Double Points Plus More promotion, for stays between 16 September 2018 and 16 December 2018.

    All eligible members will earn double points on every stay (starting from the second) up to 15,000 bonus points during the promotion period.

    IHG Rewards Club members will remember the Accelerate promotion, where you have to complete a set of activities before earning bonus points. It seems like IHG has renamed the promotion to Double Points Plus More this time round, given the similar mechanism.

    Members are rewarded with bonus points for each activity completed, and upon completion of all activities, select members may also earn a last set of bonus points.

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    The promotion is supposed to be customised for each member. In the Q2 Accelerate promotion, I earned a total of 30,000 points, but this time round I stand to earn up to 49,200 points.

    Register for your promotion now here.

  • REVIEW: InterContinental Kuala Lumpur, Grand Premier Room with Club access

    REVIEW: InterContinental Kuala Lumpur, Grand Premier Room with Club access

    In a frantic attempt to complete the IHG Accelerate challenge by 31 July 2018, the end of the promotion period, I had to clock two nights at any InterContinental properties across Asia Pacific or the Middle East.

    Given that I’m not going to hop on a seven-hour flight to the Middle East for a stay, I began scouring this region. The cheapest InterContinental property in Asia Pacific turned out to be right next door: Kuala Lumpur.

    I booked myself into the entry level room for two nights at the InterContinental Kuala Lumpur for a total of just under RM1,100 over two nights. The property has also offered a e-Upgrade option where you can opt for certain payable upgrades, which will be confirmed at check-in.

    For this stay, apart from offering a paid room upgrade opportunity, the hotel also offered Club InterContinental access for RM150++ per person per day. Since I was going to stay alone, this is much more worth it than paying RM230++ for an upgrade to a Club InterContinental Room.

    The Hotel

    InterContinental Kuala Lumpur is located in the heart of Kuala Lumpur near Ampang Park, or a stone’s throw away from KLCC. The hotel is easily accessible from KL Sentral via the LRT, so travelling from the airport to the hotel is relatively fuss-free on public transport.

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    InterContinental Kuala Lumpur, formerly Hotel Nikko

    The 473-room property took on the InterContinental brand only in February 2011. Previously Hotel Nikko, the hotel was built in 1997, which explains the design of the hotel: a large front lawn lined up with flag poles and a large driveway; a voluminous lobby adorned with a giant and rather gaudy chandelier. Having said that, the hotel was renovated when InterContinental took over in 2011.

    While this is touted as a five star hotel, the hotel had only rather standard amenities. Apart from meetings and conference venues, the hotel only had a 24-hour gym and a swimming pool for recreation. There’s an on-site spa, but beyond offering treatments, the spa did not have any relaxation facilities such as a jacuzzi or sauna.

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    Fairly good sized swimming pool

    The Room

    Checking in was a breeze considering I arrived in the middle of the day. The check-in staff did acknowledge my IHG Rewards Club membership, and proactively offered an upgrade to the Grand Premier Room.

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    InterContinental Ambassador dedicated check-in counters

    Of course, while that sounded awesome, a closer look at the website showed that the first three room types – Deluxe, Premier and Grand Premier – were all of the same size, and offered the same amenities. And Kuala Lumpur is not a city with a great cityscape, so view is definitely not worth any premium.

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    Entrance to the Grand Premier Room

    At 42 square metres, InterContinental Kuala Lumpur offers up a generous room size, consistent with other hotels built around the same time. The Grand Premier Room, later I found out, was more recently renovated than some of the lower tier rooms.

    The room featured a rather standard layout, with an oversized King bed backed upon a beige soft panel against one side and the TV on the other. I believe the bed could take up to an entire family of two adults with two very small children.

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    Grand Premier Room, InterContinental Kuala Lumpur

    The bed was rather firm to my liking, but the pillows were rather lacking in support. Both mornings I woke up with a slight neckache, which was a pity given that excellent bed.

    The bathroom now has a see-through glass wall that looks into the room, a feature that I don’t quite understand especially for larger rooms like these. In smaller, newer hotel rooms, hotels often do this to make the room more spacious. But in this case, I don’t see any particular function for this except if you’ll like to watch TV while standing up in the bathtub.

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    Spacious bathroom

    Having said that, I appreciated the large bathroom. Arguably one of the better designed toilets, with the details put in sensibly. When else will you need a phone unless you run out of toilet paper while you are on the toilet?

    The toiletries were from Agraria as well, similar to what is provided to all InterContinental properties around the world. The American brand markets itself as an aromatherapy brand, but I’m not too big a fan of their bath gels and shampoos as they feel rather watery and I ended up using half the bottle each time.

    Club InterContinental

    On level 26, certainly not as huge and definitely not as wonderfully designed as the Club InterContinental in Singapore. The decor is a little strange in my opinion, with large gaudy marble table tops and matching ugly chairs. The carpet was incredibly worn out too while the armchairs looked like they needed reupholstering.

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    Club InterContinental Lounge on Level 26

    The centrepiece of the lounge was a full marble countertop where food and drinks were placed throughout the day. Hanging above was an array of lights hung from an equally unappealing reflective metal piece. All in all, they looked like they were designed on a budget in the 1980s and never got refreshed.

    As with other Club InterContinental, the lounge offers all-day refreshments, with a la carte breakfast, high tea and evening cocktails for guests to enjoy.

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    Afternoon tea at Club InterContinental KL

    Right after checking in, I went to the lounge for the afternoon tea. The afternoon tea is available daily between 2.30pm to 4.30pm. Similar to InterContinental Singapore, there’s a three-tier afternoon tea set that’s served up, but you can also pick and choose from items if you are feeling peckish but don’t quite feel like a glutton.

    Scones were delightful but a little too starchy, clotted cream was on point. The rest of the items were passable, but nowhere near memorable by KL standards, given that you could get incredibly delicious food anywhere.

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    Afternoon tea at Club InterContinental KL

    I asked for a flat white to go with the high tea, but disappointingly what came was more like a cafe au lait.

    This is when I start to find the service a little awkward. The staff were all incredibly polite and attentive, but the presentation of food and beverage is pretty much awkward. The coffee I requested for came filled to the brim of the cup, which also means that the wait staff struggled not to spill anything while bringing it to me. The sparkling water that I asked for came at room temperature and a single ice cube, again filled right to the brim and I found myself trying not to spill any while lifting it off the table to bringing it to my lips.

    In the evening, cocktail hours was from 5.30pm to 7.30pm. Similar to the other InterContinental hotels, the Club lounge serve up a selection of hot hor d’oeuvres, along with a light buffet spread of canapés, cut fruits and cakes.

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    Evening cocktails canapés 

    I got there at a little over 6pm, and the lounge was well attended, but not filled to the brim. I ended up at one of the high benches as most of the choice tables were taken up.

    What I thought was good effort on the hotel’s part was to have a theme each day. The first evening I was there, the food were essentially French, with a seafood skewer, some random beef cube and a mushroom tart. This was great, so I had a couple of servings through the evening along with the canapés and desserts.

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    Hot hor d’oeuvres, French themed

    The second evening was Japanese, with a trio of karaage items for the hot food, and other appetising selections such as spinach in sesame sauce, unagi with seaweed, cucumber and ponzu sauce as well as an assortment of sushi (it was just California maki and inari sushi). Even the desserts were Japanese themed, featuring mochi, azuki cakes and azuki matcha creme.

    Having said that, the quality of food was acceptable. It wasn’t mind blowing, but palatable enough for you to waste a bit of calories. Be sure to leave space to venture out and get yourself a wonderful Malaysian dinner.

    Breakfast

    As a Club InterContinental guest, you get a choice of breakfast either at Serena Brasserie at the lobby, or at the Club InterContinental lounge.

    I checked out Serena on the first day. Even before 9am, the restaurant was filled to the brim and there was a line outside waiting for tables. Not totally unexpected, given the size of the hotel. I was seated rather quickly given I was alone and the groups ahead of me were waiting for larger tables.

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    Breakfast at Serena Brasserie

    I usually have rather high expectations of Malaysian hotel breakfast buffets. In my opinion, they are always much better than the Singapore hotels. For instance, the made-to-order roti canai at Eastern & Oriental Hotel in Penang still lingers in my mind (and its imaginary tastebuds).

    The variety of food at Serena Brasserie was pretty reasonable, with a splattering of offerings such as western options, to your local dishes such as congee with condiments, live cooking noodle station, dim sum and Indian curries. However, the quality was pretty dismal: while there’s a staff making roti canai, they were not cooked to order. It was more of a showroom, where he makes it, cuts it into smaller pieces and brings it out to one of the buffet tray.

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    Roti canai & dim sum, Serena Brasserie

    The noodles were also incredibly underwhelming, lacking flavour in the soup base. The ingredients were pretty dubious too, and I had no idea what the balls were.

    Above all, given the volume of guests, the trays often empty out quickly and the staff were slow in replenishing the food. I was staring at the empty tray of nasi lemak, with some remnants of rice left atop a banana leaf base, wondering if I should scrape the bottom of the tray.

    The only thing worth eating in that place? The chicken siew mais. I probably had six.

    The morning of the day I left, I decided to head up to the club lounge for my breakfast instead. As with other Club InterContinental lounges, it features a part buffet, part a la carte menu.

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    Breakfast at Club InterContinental KL

    While the menu wasn’t extensive, it had a bit of everything: some local options, along with the usual western eggs and even lighter options.

    Unsure of the portions, I decided to go for eggs first, done over easy. The single egg arrived slightly burnt, with two oily small tomatoes and some asparagus on the side.

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    Pancakes with berries

    Obviously a single egg is not going to fill me up. So after I was done with the egg, I ordered the pancakes. The serving was small, but totally unappetizing. For some reason, the pancakes came slightly cold and almost tasteless on its own. I gave up after one pancake.

    The buffet spread was slightly better, especially the nonya kuehs. That kind of was the saving grace for me.

    Final words

    Overall the hotel is pretty underwhelming for an InterContinental property. The rooms are decent, but the quality of food and service is pretty much lacking. For a foodie city, the quality of food, both in the lounge and at the breakfast restaurant, has to go up several notches to attract people to want to spend time in the hotel, although one can argue that you shouldn’t be spending time in any hotel in KL.

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    InterContinental Kuala Lumpur

    Don’t get me wrong, it’s not that the service is bad. What is lacking is the refinement in the service, particularly of the wait staff in the lounges. The staff were friendly, but when it comes to plating food, serving drinks, you could tell that they needed a lot more training.

    While InterContinental Kuala Lumpur has got pretty good rooms and plenty of space to work with, the hotel will be hard pressed to compete with other properties in the city, especially if it wants to be a hotel of choice for business and premium leisure travellers alike.

  • PROMO: IHG Singapore weekend rates up for grabs, includes breakfast and parking

    PROMO: IHG Singapore weekend rates up for grabs, includes breakfast and parking

    IHG has rolled out a weekend staycation promotion across all its nine properties in Singapore featuring breakfast for two, late check-outs and complimentary parking.

    From now until 30 December 2018, you can book a Jump Start Weekend package at all IHG properties in Singapore at special rates of up to 35% off. Of course, weekend refers to check-in on Fridays, Saturdays and Sundays.

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    InterContinental Singapore Deluxe King Room (source: InterContinental Singapore)

    Plus, each property features an additional benefit, such as dining discounts, kids dine free, and other gifts.

    As a guide, here’s some of the promotion rates (as of 16 June 2018) for the entry level rooms for each hotel for 11-12 Aug (in time for National Day long weekend!):

    Hotel Room Type Rate
    InterContinental Hotels Singapore Deluxe Room King S$314.26 nett
    Holiday Inn Express Singapore Clarke Quay Standard Room Queen S$209.51 nett
    InterContinental Hotels Singapore Robertson Quay Studio King S$260.12 nett
    Holiday Inn Singapore Orchard City Centre Premier Room King S$254.23 nett
    Holiday Inn Singapore Atrium Deluxe Room King S$291.90 nett
    Hotel Indigo Singapore Katong Deluxe Room King S$223.63 nett
    Holiday Inn Express Singapore Katong Standard Room Queen S$143.59 nett
    Crowne Plaza Changi Airport Premier Room King S$289.54 nett
    Holiday Inn Express Singapore Orchard Road Standard Room Queen S$218.92 nett

    So book now, and remember that bookings must be made at least three days in advance!

  • REVIEW: InterContinental Robertson Quay, Club InterContinental Studio Room

    REVIEW: InterContinental Robertson Quay, Club InterContinental Studio Room

    Having had a fantastic experience with InterContinental Singapore several weeks ago, I decided to check out its newer sibling in town, InterContinental Robertson Quay.

    Opened in 2017, the property is one of the many hotels that sprouted up in the Robertson Quay area in recent years, including M Social, Warehouse Hotel and the recently refurbished Four Points by Sheraton (although technically not a new hotel).

    IHG together with owners RB Capital announced the hotel back in 2014. It was rather surprising for IHG to open up a second InterContinental brand in Singapore, given the rather small market.

    I booked the room through the IHG website. The rooms are fairly straightforward: the entry level room was the Classic Studio or Deluxe rooms, before moving on to the Club Rooms and finally, the Suites. All Club rooms and Suites also get access to the Club InterContinenal Lounge.

    A thing to note is that InterContinental Robertson Quay does not offer twin beds in their entry level Studio rooms. For twin beds, you will need to select the Deluxe Rooms which are typically about S$60 more.

    A couple of days later I received an email advising me that I have indicated that I preferred a twin bed (which I didn’t), and that I can upgrade to a Deluxe Room for a fee. I wrote that to say that I could keep the room as is, given that I did not opt for a twin bed. They wrote back again to confirm my option.

    What really bugged me was the fact that they have addressed me as Ms, rather than Mr, on both occasions, even though I have corrected them the first time round. And this was not the only service lapse in my opinion (more about that later).

    The Hotel

    When I arrived at the hotel, I was rather excited by the exterior of the hotel: modern and classy. Taking the lift up to the lobby, I was rather impressed by elegance of the fittings and the decor.

    Being a mixed-used building, the hotel is fairly compact. The arrival lobby is on the ground floor, while the hotel lobby is on the fourth, where the Club InterContinental can be found also.

    So this was where I thought the service could have been a lot more polished. I walked up to the check-in counter, completely forgotten that I could have gone to the Club InterContinental Lounge to check in. The host went to retrieve my reservation, and didn’t offer to bring me to the Club Lounge to check in as well. Having said that, the check-in process was pretty fuss free. However, later that evening I received a call from the Reception, and they were rather abashed to mention that they have retained my ID by mistake, which I didn’t realise as well.

    The hotel is a mixed use complex: the first couple of floors were devoted to F&B, including their anchor restaurant, Publico, along with 1880 on the second floor. The rooms took up levels 5 to 10.

    Given the size of the property, there were hardly space for anything else. The swimming pool was on level 4 as well, in full view of the lobby lounge. The fitness centre is on the ground floor, outside of the property and enclosed fully by glass, which means you are working out in full view of the public.

    The Room

    At 23 sqm, the room is tiny by a five star hotel standard, but the norm for new hotels. Nevertheless, the design was rather ingenious: the bathroom is integrated with the bedroom so it looks incredibly spacious, without taking precious space away from the room.

    The toilet is tucked away in its own corner, while the vanity and the shower cubicle is part of a open concept bathroom nearer to the door. For complete privacy, there’s also a sliding door that separates the bath area (along with the wardrobe) from the bedroom, so that means that if your room companion is taking a shower, there’s no way for you to exit the room or access the wardrobe.

    Despite its size, the room is power packed – it has a good sized bed, a side armchair complete with an ottoman, as well as a fold-down seat from the wall to accommodate more people; a Nespresso machine for DIY coffee, Gryphon tea with a kettle and tea cups, as well as other amenities you will expect in a top-end hotel room.

    What’s also worth mentioning is the innovative design of the minibar: it’s a pull out drawer refrigerator. There’s also an in-room bar, complete with a shaker and instructions on how to make your own cocktails from espresso martini to gin and tonic, with every ingredient you need somewhere in the bar, including olives, vermouth and juices. Of course it comes at a price, but hey the menu includes an all-in price, so why not?

    Club InterContinental lounge

    The Club InterContinental serves up daily breakfast, afternoon tea and evening cocktails. Having remembered an excellent afternoon tea at InterContinental Singapore, I decided to go stuff my face after checking in.

    Afternoon tea at the lounge is served daily from 2 to 4pm. The afternoon tea is similarly served on a three-tier stand, consisting of sweet and savoury snacks, including mini pastries, cakes and scones. When it’s first served up, instinctively the presentation failed to wow me. I am a big fan of scones: I went for them first and was deeply disappointed at how cold the scone was, and the lack of taste in the cream. The rest of the items were fine, but not incredibly memorable.

    What was incredibly dismal was the fact that from the time I walked into the Lounge until I found myself a seat on the outdoor patio, no one came by to say hi or asked if I would like anything. On top of that, I had to go up to a staff twice to request for something. In all fairness, I mentioned this to one staff later on and service has remarkably improved since then.

    When I came back and check out the evening cocktails at 6pm, the lounge was noticeably empty. Within the first half hour, I counted no more than 10 people in the lounge although it got visibility more crowded as the sky turned dark. However, never once was the lounge full.

    As for the canapés on offer, it definitely pales in comparison to the Bugis property. While there’s a hot plate served, the ‘buffet’ spread consisted of some cold canapés, including smoked salmon with mango and some bread and butter.

    Having said that, the alcohol more than made up for the lacklustre food. My staple for the night was the Prosecco, but I heard good things about their cocktails and took a try with their signature Quayside Sling (a cherry and gin cocktail) which delivered on its promise (probably the only thing that made me happy the entire day).

    The next morning, I went back to the Club InterContinental Lounge for a quiet breakfast service. I liken the spread to be similar to what Westin Singapore provides: a smaller buffet, but with a small cooked to order menu. The host recommended their signature Sou Vide Eggs Benedict, so I ordered that along with the pancakes with berries. As it turns out, I very much preferred the pancakes over the eggs benedict.

    My take

    In summary, the property is excellent in its build: the rooms are compact but well purposed, and in fact I haven’t seen any other rooms so efficiently and yet elegantly designed in such a long time now. the Club lounge is adequate in its purpose. However, there are many gaps that need to be addressed, such as the quality of food in the Club Lounge, as well as the lacklustre service.

    Overall it is definitely still a good business property given its proximity to city, but I will stop short of recommending this hotel for leisure travellers who will like to shell out $400 a night for a Club lounge. For that, I’ll still suggest they go back to the InterContinenal Singapore where you get much more value for money.