Tag: Taipei

  • REVIEW: W Taipei, Wonderful Room

    REVIEW: W Taipei, Wonderful Room

    tl;dr:

    • If you need to try a W Hotel in the city for the first time, this is a good choice
    • Small but very comfortable rooms by W’s standard
    • Great proximity to shopping areas at City Hall and Zhongxiao Road
    • Full spa facilities, including jacuzzis, steam rooms, sauna and even a cold plunge pool
    • Small pool surrounded by Kitchen Table and Woobar, not a fantastic location
    • On-property signature restaurant serving up Chinese cuisine
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    W Taipei, Wonderful Room

    Over the weekend that I was in Taipei, I took advantage of W Taipei’s Super Sunday special offer to bag another stay, in order to requalify for my SPG Gold next year.

    A little more about the promotion: This is not listed on Starwood’s website, but instead have to found on W Taipei’s offer page itself. When I reserved, the going rate was about NT$5,800 for a night’s stay with breakfast, which is arguably one of the cheapest rate you can get a W hotel stay at. Definitely worth the splurge even if you are usually a budget traveller.

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    W Taipei is located at the City Hall station along the Taipei metro, in the same building as the Hankyu President departmental store.

    The entrance of the hotel is a little hard to find though. If you are arriving from the metro station (a la budget traveller), you will have to get out of the mall and walk around it to get to the main entrance. Otherwise, there is a little side entrance from the mall to the hotel ground floor lobby, but this is only accessible during the mall hours.

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    Check-in desk

    W Taipei technically does not have its own building – it occupies a significant number of floors, including the top floor that houses the signature Yen restaurant and bar. The check-in desks, as well as Woobar, Dining Table and the WET pool are all located on the 8th floor.

    The moment you arrive by foot or by car, the friendly front of house guests will offer to take your bags for you and send it straight to your room, while you head up to the lobby to handle your check-in.

    As I was an SPG Gold member, I was upgraded to a room with a premium view – the Taipei 101. Note that the room is still a Wonderful Room, just that the Taipei 101 view comes at a higher price than those on the other side of the floor. The front desk also noted that my birthday was around the corner, and offered me a cake to be sent to my room at my preferred time. How thoughtful!

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    Plenty of water in the room

    Upon entering the room, I realise this must be one of the smallest W rooms I’ve ever stayed in. The separation between the bed and the desk against the wall was nominal, and with a couch beside the window there was hardly any space to move around.

    The décor remains consistent with the W theme, with its wacky designs and vibrant colours. The bathroom is an open concept one, with hints of Chinese elements such as the wooden stool and the bamboo ladder that serves as a towel rack.

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    Bath amenities

    One good thing I love about the room: there were plenty of bottled water around the room. I feel this is a small but often overlooked detail, so that drinking water is always within reach anywhere in the room. While some people argue that this leads to a higher wastage, but I feel that is the responsibility of the guest rather than the hotel to ensure minimal wastage.

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    Party room amenities

    There were its usual plethora of in-room merchandise and F&B creative packages (which I thought was clever marketing but incredibly annoying), but also several nice touches such as the white noise machine that aids with falling asleep. The bath came with the standard W amenities, including my all-time favourite lemon scented body wash.

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    Complimentary coffee and TWG tea

    After spending some time in the room, I went to check out the gym and the spa, both of which were incredibly delightful. The gym was spacious and well-equipped, and also has a separate room for classes. There were plenty of treadmills (although Taipei city is a great city to run in), as well as barbells and even a smith machine.

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    Spacious gym, well equipped

    If you are living in Taiwan and have a lot of money to spare, the FIT gym is also opened for public membership at NT$150,000 (that’s right, 150 grand) a year. The membership comes with a free night’s stay at W Taipei, 5000 starpoints, a range of discounts, complimentary parking and other perks. There are also group and multi-year discounts as well, check them out here.

    Over at the AWAY Spa, there was a full suite of spa facilities in the changing room, including two jacuzzi pools, a cool dip pool, a sauna and a steam room, which was a far cry from what W Bangkok offered.

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    Jacuzzi

    Beyond that, what’s amazing is that there were even lounge chairs for guests to lie on, each complete with its own TV screen if they need a little entertainment.

    The WET Pool is located on the 8th floor as well, right next to Woobar and adjacent to the WET bar. The pool is rather large by a city hotel standard, although it can look rather intimidating with deck chairs all around the pool, as well as the Kitchen Table and Woobar overlooking it as well.

    During my stay, it was the WET Pool’s monthly pool party (happens every

     

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    WET pool

    As an SPG Gold member, the hotel also serves up complimentary cocktail hours at both Woobar and the Yen Bar on the top floor, from 5pm to 7pm daily. What’s available on the menu (which are the same at both venues) include prosecco, wines, housepour spirits and soft drinks.

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    YEN Bar

    Along with the drinks, Woobar also serves up free snacks for you to nibble on. However, I personally recommend heading up to the Yen Bar – I can’t describe the view enough, you just have to enjoy a drink while watching the sun goes down, a very pretty sight.

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    Evening drinks for elite members, 5-7pm

    Next morning’s breakfast was at the Kitchen Table, serving up a good mix of local fare and the usual western breakfast offerings. One thing I always love about hotel breakfasts in Asia is the availability of Chinese staples, such as soup noodles or rice and soup.

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    The Kitchen Table

    Today, I had a bowl of cooked-to-order soup noodles with braised meat and shrimps, a good start to a cold morning. Other asian offerings such as dumplings and scallion pancakes were also on the table, which happen to be some of my favourite Taiwanese fares. What was disappointing though was that I could not find luroufan, or braised pork rice. I swear I saw someone in the restaurant having it, but I just couldn’t find it anywhere on the buffet line.

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    Cook-to-order soup noodles

    What was also interesting was the availability of ice cream for breakfast, which I gamely took. (Well, if you can have champagne for breakfast, I don’t see why you can’t have ice cream for breakfast too.) The ice cream proved to be disappointing on scooping, as it was half melted, so I took a bite and threw the rest away.

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    Udon noodles

    Overall, the breakfast was decent but I wouldn’t pay the door rate for the breakfast, as affordable options around the area can be found very easily since this is Taipei.

    Even without the promotion, W Taipei turned out to be rather outstanding, packing a lot of punch into the floors that it occupies. The unobstructed view of Taipei 101 also makes it a premier choice for Taipei’s well-known year end countdown parties, given its first class view of the fireworks from the iconic building at the stroke of midnight. All in all, the great Taiwanese service, W design philosophy infused with local flair and premium location adds up to a memorable premium stay on your holiday in Taipei.

     

  • FLIGHT REVIEW:  Singapore Airlines A330-300 Regional Business Class, Taipei – Singapore

    FLIGHT REVIEW: Singapore Airlines A330-300 Regional Business Class, Taipei – Singapore

    Singapore Airlines / 28 Aug 17 / A330-300 / SQ879 TPE-SIN / Business Class

    While planning for my weekend trip to Taipei I realised that Sunday evening flights back to Singapore were getting really expensive, so I decided to burn some miles as a treat to get home on Singapore Airline’s business class, partly to review the SilverKris lounge at Taipei airport which hardly had any reviews online (for good reasons).

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    Singapore Airlines A330-300 regional business class

    Some people may not believe that short haul business class tickets are worth burning miles on, but I beg to differ. At 27,500 miles (each way) for a saver redemption (and this is after SQ scrapped the 15% discount for online redemptions), I do feel that the Singapore-Taipei sector is still worth the miles given that it’s the farthest SQ sector within the Hong Kong/Taiwan/South China region. By contrast, Singapore-Male is comparable in terms of flight time, but it will cost you another 7,500 miles in business class.

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    Singapore Airlines Business Class cabin

    In terms of value per mile, given that SIN-TPE business class tickets on SQ trends around $2,200 round-trip, that translates to a redemption value of 3.9c per mile.

    Airport experience

    Singapore Airlines operates out of Terminal 2 at Taipei Taoyuan International Airport. With two flights a day, the check-in counter opens 2.5 hours before each flight and closes 40 minutes before the flight. While you can check-in conveniently online 48 hours before the flight, you will need to drop your bags from the counters at airport within the stipulated times. Note that there is no early check-in facility at Taipei airport, although I don’t see why you will want to go early given the distance from downtown and the lack of offerings at the airport or the lounge.

    Given the flight volume, there usually isn’t a long queue. Just a tip: if you need to do tax refunds, remember to do it at the bridge towards the car park at Level 3 before you check-in otherwise it will be quite a backtrack from the check-in counters.

    Soon after clearing immigration and security, I made my way to the SilverKris lounge a level above the main shopping floor to check out the lounge.

    The aircraft

    About 30 minutes before the scheduled departure time, I made my way to the gate thinking that boarding should have commenced. Alas, boarding had still not commenced when I got to the gate.

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    The bird

    When boarding commenced I was one of the first few to enter the aircraft. Like many airlines, Singapore Airlines lay out its newspapers and magazines on a trolley right outside the aircraft door. I picked out two magazines and made my way to my seat at 11A. After the aircraft door has closed, I was delighted to find out that the seat next to me was going to be empty – oh what a joy!

    The aircraft for this flight was a A330-300, featuring a two-class cabin consisting 30 seats in business class and 255 seats in economy. Singapore Airlines uses the A330-300 for most all of its short and some mid-haul flights, including Japan, Australia and India. In business class, this means a 2-2-2 configuration with seats by the window not having direct aisle access.

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    The back of the Business Class seat, with footrest nested under the seat in front of you

    Given that the flights that the A330-300 serves range from Kuala Lumpur to Nagoya, the business cabin features a regional business class seat product. While SQ touts them as a ‘flat bed’ (which is technically correct), do note that in the bed mode the bed is at a slight incline of 172 degrees. Not the best product for overnight flights, so be sure to note the aircraft type when you book.

    However, for short haul and day flights, the seat is an absolute delight to be in. At 24.5 inch wide, the seat is incredibly generous in terms of space with a great cushion and back to boot. While the airline post its seat pitch at 60 inches, this includes the space under the seat in front of you. I was at a bulkhead seat (or first row for laymen) so the leg room didn’t feel as generous.

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    Control panel for the seat under the armrest

    The seat controls were a little hard to figure out. Even though it wasn’t the first time I have been on the seat, it still took me a while to remember where to find the seat controls, USB ports and headphone sockets were. Storage wasn’t fantastic too – there was a small strange pocket by the side of the seat that allows you to slot in your laptop. Be careful if you wish to use that space to put your tablet/iPad in, because it might be hard to retrieve if you have got thick hands.

    The Service

    As with other airlines, business class passengers always board first and that also means that they will be served a pre-take off beverage while waiting for boarding to complete. When I first came on board, almost like clockwork, the stewardess came by and asked if I liked a glass of Charles Heidsieck Brut Reserve champagne or juice. No prizes for guessing which I went for.

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    Charles Heidsieck Brut Reserve champagne

    Soon after take off, the crew came around to take around round of orders for drinks, while they prepare for meal service. This time I went for a coffee, which was served with a small tray of warm nuts.

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    Coffee and warm nuts

    Meal service commenced about an hour into flight. The appetizer was a beautifully plated antipasto of marinated prawn with smoked chicken and mozzarella, with balsamic dressing.

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    Appetizer – Antipasto of prawns with smoked chicken

    While the options for today’s lunch looked fantastic in the menu, I have pre-ordered the Seared Lamb Loin with Jus through the Book the Cook service on Singapore Airlines’ website before my flight.

    The Book the Cook service is one of the industry’s best and possibly one of SQ’s unique proposition for its premium customers. Offering a dozen choices from most of the destinations that SQ flies out of, you will always find something that you like from the list.

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    Singapore Airlines Book the Cook – Seared Lamb Loin

    On the website, the dish was described to be a “seared lamb loin with jus, crushed pea with mint, leek and olive oil mashed potato”. However, the presentation leaves much to be desired. I figured that mash potatoes, or anything mashed for that matter, is just a bad idea for in-flight meals. The lamb loin was rather nicely done though.

    My choice of dessert was the Haagen Dazs mango sorbet, which was way too sweet for me. If it was that sweet at 35,000 feet, I’m not sure how it will be on ground.

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    Mango sorbet

    Dinner service was over in under an hour, and with a final drink service, the crew pretty much left us alone until the end of the flight.

    The entertainment

    The Singapore Airlines in-flight entertainment system, KrisWorld, is touted to be one of the world’s best. In this month, the KrisWorld magazine (yes, the IFE comes with its own magazine) touted over 250 movies and more than 600 TV shows. Being an Asian airline, Singapore Airlines definitely has a rather decent selection of Chinese, Japanese and Korean films with a total of over 50 options to choose from. Definitely a plus point for me.

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    My 11A entertainment screen – a bit too far from me

    Of course, I had to indulge in a Chinese film, which is constantly a pain point for me when I fly with Qantas for their lack of selection.

    Overall the flight was definitely enjoyable – at 27,500 miles for a redemption business class ticket, this is definitely a value-for-miles redemption to travel in style either to or from Taipei.

    The short side of this trip was the lacklustre Taipei SilverKris lounge, which you are better off without. Also, Singapore Airlines has long gotten away without offering frills such as amenity kits and pyjamas for their business class customers. While the relatively short flight doesn’t warrant the frills, but providing a well thought designed kit will definitely boost its ‘class above the rest’ status, just like how wildly popular its 70th anniversary limited edition amenity kit was received.

    It’s true that the reigonal cabin product looked rather tired, but they are definitely still highly comfortable. Coupled with the right Business Class menu, the experience can still be pretty lux and worth the miles, or money.

     

  • REVIEW: SilverKris Taipei Lounge

    REVIEW: SilverKris Taipei Lounge

    Singapore Airlines has its very own lounge at Taipei Taoyuan International Airport Terminal 2.

    While some people may find it odd that SQ operates its own lounge at an airport where there’s only two flights a day, frequent flyers will recall that SQ used to run its Singapore-US services via Taipei until the 2000s, and this lounge had a far better service proposition back then for Singapore Airlines’ very own premium customers.

    Star Alliance gold members have no lack of lounges to choose from at Taoyuan International Airport. With home carrier EVA Air operating out of Terminal 2, Star Alliance gold members and business class passengers on the Star Alliance carriers can either hop into EVA Air’s several lounges or to the Singapore Airlines lounge.

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    SilverKris Lounge on the Mezzanine level of TPE

    So let’s focus a little on the Singapore Airlines lounge. Tucked away on the fourth floor, a level above the retail level, the lounge is well sign-posted even though the entrance is not very obvious.

    The lounge is one of the smallest out of all the SQ SilverKris lounges around the world. Taking the shape of a rather long and narrow rectangle, there is a row of armchairs closer to the windows, with a theatre-style sofa arrangement facing a TV screen on the other side.

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    TPE SilverKris Lounge

    The refreshment area is at the far end of the lounge, with its usual service of alcoholic and non-alcoholic beverages, and warm food. My comfort food is always a small cup of ice cream and I recalled SilverKris Seoul lounge serving that, but this certainly wasn’t available in Taipei’s lounge.

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    Refreshment area

    Also, the lounge didn’t serve champagne, and the selection of wines were rather crappy as well.

    However, what I like about Taiwan in general is the food – and this was reflected in the Asian fare served up by the lounge.

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    Asian fare

    On the menu today included Teriyaki Chicken, fried rice, dumplings, miso soup and the ubiquitous Taiwanese Braised Pork Rice, or lu rou fan. I was full before I went into the lounge, but greedy me couldn’t resist having another serving of it before I head home.

    The lounge also has shower facilities in the toilets located at the back of the lounge, although I didn’t really check it out.

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    My favourite – Braised pork rice

    Overall, the lounge is definitely by far one of the least impressive of the SilverKris network, given the size of the lounge and how dated it feels. One may also wonder if it makes any business sense for Singapore Airlines to continue maintaining its own lounge in Taipei given its flight frequency as well as its relative strength against its key competitor in the market, EVA Air. As Taipei no longer is a strategic market for Singapore Airlines given it is now a end destination rather than a transit hub, I don’t foresee any further investment for Singapore Airlines to refresh the lounge product or even sustain the lounge in the longer horizon.

    Singapore Airlines SilverKris Taipei Lounge

    Taipei Taoyuan International Airport Terminal 2, Level 4
    Opening hours: 0530-1745H daily