Tag: oneworld

  • Asia Miles programme changes from 22 June 2018: What you need to know

    Asia Miles programme changes from 22 June 2018: What you need to know

    Most people will be familiar with Cathay Pacific and their loyalty programme Asia Miles as many credit cards across Asia Pacific allow you to transfer miles into the programme, which serves as a good alternative to KrisFlyer and Singapore Airlines, especially if you travel a lot on oneworld carriers.

    In particular, Asia Miles is also rather popular with some Australians given its relatively cheaper redemption rates than Qantas Frequent Flyer. Hence this change is likely to impact many members across this part of the world.

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    Asia Miles to change earn and burn rates from 22 June 2018

    In a nutshell, here are some of the changes they will be introducing come 22 June 2018:

    Miles earned will no longer be based on distance travelled, but by distance zone, if you are travelling on Cathay Pacific and Cathay Dragon.

    Also, the exact fare class within each cabin class matters too: for the lowest fare classes, you get the least miles. Even in Premium Economy and Business, the cheapest fare class for each cabin will also get you lesser miles.

    All routes are now categorised into six different distance zones: ultra-short all the way to ultra-long. These are the same categories used by Marco Polo Club’s tier points accrual, as well as the new redemption charts (more on that below), providing more uniformity across the two programmes.

    Asia Miles Earn Chart
    Source: Asia Miles

    Asia Miles claim that members will “earn more miles on 80% of the airlines’ tickets, including to popular destinations such as Shanghai, Osaka and London.” Obviously this is written for a Hong Kong base, but let’s take a look at some of the common ones out of Singapore:

    Cabin

    Economy Premium Economy Business

    Route

    Current New Current New Current New
    Singapore- Bangkok

    878

    1800- 2000 969 2000- 2300 1098

    2500- 2700

    Singapore-
    Hong Kong

    1592

    1800- 2000 1751 2000- 2300 1990

    2500- 2700

    Singapore- Taipei

    2093

    2390- 2650 2302 2650- 3050 2616

    3310- 3580

    Singapore-
    Tokyo Narita

    3433

    3600- 4000 3776 4000- 4600 4291

    5000- 5400

    Singapore- Los Angeles

    8840

    7790- 8650 9724 8650- 9950 11050

    10810- 11680

    Singapore-
    New York

    9651

    9630- 10700 10616 10700- 14610 12064 13380- 14450

    Seems like members are generally better off for a short- to mid-haul trip out of Singapore, but not so for transpacific flights.

    If you frequent earn miles on partner airlines, the good (or bad, depending on who you are travelling with) news is that mileage earned on partner airlines remains the same.

    Asia Miles will price all redemptions as a one-way, adjusts all redemption rates

    Customers familiar wtih Asia Miles will know that it is typically cheaper to redeem a roundtrip ticket on Cathay Pacific/Dragon, but this will change come 22 June 2018.

    To simplify its redemption requirements, all redemption tickets will now be priced one-way, so a return ticket will now simply cost twice as much as two one-way tickets. Kudos to Asia Miles for being upfront in saying that long haul flights in premium cabins will now also cost more.

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    Asia Miles Standard Award Chart (source: Asia Miles)

    Also, the redemption chart is now aligned to the Marco Polo Club’s 6 categories of distances, rather than the existing 7. This is a good move because I have seen so many people being confused by the Marco Polo Club tier points earning table and the Asia Miles redemption table.

    It wasn’t clear from Asia Miles’ website, but I wrote to clarify if multi-sector itineraries (as most itineraries originating from outside of Hong Kong would be) will be priced as a sum of two sectors under the new charge, or as though its a single sector. Asia Miles confirmed in writing that it will be priced as a single sector. That means, if you are flying from Singapore to New York, it will cost you as much as flying from Hong Kong to New York. This means great value 

    Let’s compare some of the redemption rates for routes out of Singapore (one-way, in ‘000 miles) before and after the changes:

    Cabin Economy Premium Economy Business
    Route Current Standard Current Standard Current Standard
    Singapore- Bangkok 15 10 18 18 25 25
    Singapore-
    Hong Kong
    20 10 24 18 30 25
    Singapore- Taipei 20 10 24 18 30 25
    Singapore-
    Tokyo Narita
    25 22 30 30 45 45
    Singapore- Los Angeles 55 42 66 60 85 85
    Singapore-
    New York
    55 42 66 60 85 85

    (All mileage are one-way, in ‘000 miles)

    At first glance it look like you will get a better deal off almost every route (except in Business), but that’s if you only redeem one way. Now let’s take a look at redemption for a return ticket:

    Cabin Economy Premium Economy Business
    Route Current Standard Current Standard Current Standard
    Singapore- Bangkok 20 20 24 36 40 50
    Singapore-
    Hong Kong
    30 20 36 36 50 50
    Singapore- Taipei 30 20 36  36 50 50
    Singapore-
    Tokyo Narita
    45  44 54  60 80 90
    Singapore- Los Angeles 90  84 108  120 145  170
    Singapore-
    New York
    90  84 108 120 145 170

    (All mileage are one-way, in ‘000 miles)

    You will almost end up paying more for all premium classes mid- and long-haul flights. For instance, for Singapore to LA, this is at 170,000 miles return in Business (at the same level as what KrisFlyer requires), up from 145,000 miles previously.

    As a sweetener, Asia Miles has announced that they have made redemption seats more accessible, by increasing availability by 20% or more. While no one is really sure how accurate is this, a comparison of the charts do see a slight reduction in the number of miles overall.

    Asia Miles is now introducing two more levels of redemption levels – Choice & Tailor

    Obviously you should never be burning miles at these levels, but Asia Miles has now unveiled two additional levels of redemption levels with “improved availability” and also allows you to select your seat in advance. This is similar to the previous Priority Tiers 1 & 2, except that this provides a little better clarity as to what ‘perks’ these higher redemption levels accord, such as advance seat selection.

    AM-choiceaward.jpg
    Asia Miles Choice Award Chart (source: Asia Miles)

    Side note: I’m constantly amused at how seat selection is such a great tool used by airlines to encourage people to spend more money (and miles in this case).

    The skeptic in me feels that the bulk of the overall ‘improved’ award availability is going to go to the higher levels of redemption, given that at first glance Asia Miles is giving out more miles than before.

    There will be changes to partner airlines redemption rates too

    But this will be unveiled only on 22 June 2018. Based on some of the sample itineraries shown, it seems like across the board the mileage required will increase for round-trip itineraries, consistent with what it has applied for Cathay Pacific and Cathay Dragon prices.

    More to come on this on 22 June 2018.

    My take on the changes

    Overall, this change looks good at first glance, in the sense that everyone will end up earning more miles. However, with more miles flooding the market, this will also mean that the miles will lose their value over time and lead to an increase in redemption rates down the road (which is already reflected), or resulting in Standard awards being harder to find.

    Furthermore, Asia Miles is one of the few programmes (including Singapore Airlines’ KrisFlyer) that held steadfast in refusing to accord any status bonuses for Marco Polo Club elite members. Whether you are a Diamond, or a Green, you still earn the same number of miles. So this is somewhat unattractive as compared to some other programmes, such as Qantas Frequent Flyer, that awards a bonus for status holders.

    Celebrate for now, especially if you fly a lot on Cathay Pacific because you are about to get a whole lot more miles. However, if I were you I will also not hoard too many miles and try to get award availability as soon as you can – you will never know if prices will rise again.

  • LOUNGE REVIEW: Qantas Hong Kong Lounge

    LOUNGE REVIEW: Qantas Hong Kong Lounge

    Hong Kong International Airport is a stronghold and a heaven for oneworld elite members. With Cathay Pacific and Cathay Dragon being home-base carriers and operating such a strong network of lounges in their home ports, one would naturally be very curious as to how another oneworld lounge may compare.

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    Entrance to Qantas Hong Kong lounge, right above gate 15

    That’s why, this time round I decided to try the Qantas Lounge rather than head to Cathay’s The Wing, given that oneworld elite members can also gain entry to the Qantas lounge.

    The Qantas Hong Kong lounge is located to the immediate right hand side right after immigration and security checks, and easily missed if you don’t know where is it. Overseeing gates 15 & 16, the lounge features a high ceiling and plenty of natural light during the day and an abundance of space.

    QFHKLounge-12.jpg
    Feature wall adjacent to the entrance

    The present lounge opened in 2014, featuring an international concept that catered to both first and business class passengers. The design is contemporary and influenced by the airport itself, featuring a lot of triangles similar to what you get from the airport’s ceilings.

    Opened from 11.30am to midnight daily, the lounge changes its offerings throughout the day to cater to the different profiles of its key customers. Early in the day, the lounge serves mainly JAL business class passengers, while the evening and night crowd serves the redeye Qantas and British Airways customers.

    QFHKLounge-4
    One of the many sections in the lounge

    I got in at about 5pm in the evening to check out its offerings and also to get some work done before my overnight Qantas flight to Sydney. I was immediately impressed with the amount of space and natural light, although the evening sun was starting to come in.

    The lounge is longish and features several zones. When you first enter, the bar greets you with the lounge’s signature roast proudly displayed behind it. The next zone features the restaurant style dining area, where you will get table service during the evening peak.

    QFHKLounge-5
    Dining area

    Further in there’s the self service buffet bar, as well as coffee tables and armchairs where guests who don’t want to dine can lounge at. Right at the other end from the entrance is another self-service drinks bar, stocked with sodas, an espresso machine and wines.

    The food was amazing. Let me just give you a list of what they offer in the evening:

    Made-to-order

    • Barbecue pork & roast pork rice
    • Beef brisket noodles
    • Barbecue pork buns
    • Stir fried prawns with rice

    Small bites served in trolleys

    • Dumplings in soup
    • Siew mai
    • Tempura prawns
    • Deep fried beancurd with salt and pepper

    How’s that for a lounge offering?

    On top of that, there’s the full buffet bar with 5-6 different salads, cheese, and 3 hot dishes, similar to what was available in the Singapore Qantas lounge.

    There’s also a full bar, serving up all kinds of cocktails. In the early evening, there will be a trolley full of cocktails meeting customers right at the entrance, so guests can just grab one on their way in.

    The signature drink, Chi Chi, features a dark rum, complete with pineapple juice, lime juice, vanilla syrup and topped with a kaffir lime leave.

    QFHKLounge-9
    Chi Chi, Qantas Hong Kong signature drink

    Overall, you can see that Qantas has definitely up the ante with its offering in Hong Kong. Competing directly with Cathay’s suite of lounges given that both carriers are in oneworld, the Qantas Hong Kong lounge is definitely a worthy alternative for those who wish to avoid the crazy crowds at Cathay’s lounges.

    Also, with that crazy amount of food  – especially made-to-order food – on offer, they have enough to create a complete restaurant menu, so I’ll definitely be back again for another dinner some time.

    QFHKLounge-13.jpg
    Dimsum trolley service